11111bdt Privacy Policy: How We Handle Your Account Data
When you open an account with us, you share personal details and transaction records — including wallet activity through bKash, Upay and Bank Transfer. This policy explains exactly what we collect, why we collect it, how long we keep it, and what steps you can take to review or correct your own information. Access to this platform and the rights described here depend on your local law and eligible region.
Account data transparency
bKash & Upay transaction records
Your rights, clearly stated
Jurisdiction-dependent access
POLICY SCOPE STATEMENT
What This Privacy Policy Covers at 11111bdt
This policy applies to all personal data we process when you register, log in, make a deposit or withdrawal, or contact our support team. We collect the information you provide directly — your name, contact details, account credentials — and we record transaction data generated when you use bKash, Upay or Bank Transfer to move funds in or out of your account. We also collect technical data such as device type, browser session identifiers, and the pages you visit within our platform, so we can keep your session stable and your wallet interaction accurate. We do not sell your personal information to third parties. We may share limited data with payment processors — for example, when a bKash or Upay transaction needs verification — or with service providers who operate under confidentiality agreements with us. Any such sharing is restricted to what is necessary for the transaction or support request to complete. We store data for as long as your account is active and for any period required by applicable regulations in the jurisdiction where access is permitted. Whether this policy applies fully to you depends on local law and the eligible regions we serve.
bKash
Transaction reference numbers, deposit amounts and wallet-linked account identifiers recorded during each bKash payment are held in your account history and accessible from your transaction log after login.
Upay
Upay transfers generate a record in your account that includes the transfer amount, date and a processor reference. That record stays in your dashboard and is part of the data covered by this policy.
Bank Transfer
Bank Transfer deposits and withdrawals are logged with the bank reference, amount and timestamp. These records form part of your account data and are subject to the same retention and access rules described here.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every data interaction on or near our platform falls under the same rules. We want to be clear about the boundaries so you can make informed choices about the data you share and know which channel to contact when you have a question about a specific record or activity.
Account access and registration
Any data you enter when creating or updating your 11111bdt account — email address, phone number, password and identity verification details — is fully within the scope of this policy. You can request a review of this data at any time through your account settings.
Transaction records
All payment activity processed through bKash, Upay or Bank Transfer while logged into your account falls within this policy. Your transaction history is visible in the account dashboard; this policy governs how long we retain those records and who may access them.
Site content and game activity
General browsing behaviour on our platform — which game rooms you visit, session duration, lobby navigation — is collected for performance and security purposes and is covered here. This data is not linked to third-party advertising networks without your knowledge.
Third-party services
Links or services outside our platform — including external bank portals, mobile wallet provider apps like bKash or Upay, or any third-party website — are governed by their own privacy policies. We are not responsible for data handling that happens outside 11111bdt's own environment.
YOUR ACCOUNT RIGHTS
Actions You Can Take Regarding Your Personal Data
You have practical options when it comes to the information we hold about you. These rights apply subject to local law and the eligible region in which your account was registered — we cannot extend rights beyond what the applicable jurisdiction permits, but within those limits we aim to respond clearly and promptly to any request you raise. Reviewing your own records is the natural starting point. Your account dashboard shows transaction history, login activity and the contact details attached to your profile. If something looks incorrect — a name spelling, a registered email address or a transaction entry — you can raise a correction request directly through our support channel. We will review it and, where the change is permitted and verifiable, update the record. If you want to understand what data we hold beyond what the dashboard shows, you can submit a formal data access request through the contact path listed in this policy.
Review your records
Log into your account and open the transaction history section. Your bKash, Upay and Bank Transfer records are listed there with dates and reference numbers, giving you a direct view of what we hold.
Correct account details
If a name, phone number or email address in your profile is wrong, contact our support team with the correct information. We will verify your identity before updating any record.
Raise a data question
For questions about what data we hold, why we hold it, or how it is used, send a written request through our support channel. We will respond within the timeframe required by applicable rules in your region.
Request account data or closure
If you want a summary of all data linked to your account, or if you want to close your account, open a support request and specify what you need. Closure requests are handled subject to any outstanding transaction obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Privacy Policy
If you have a question about how your data is handled, or if you need to exercise any of the rights described in this policy, the fastest path is through our account support channel. Describe your request clearly and include the email address registered to your account so we can locate your records without delay.
Account support request
Submit your data or privacy question through the support form inside your account dashboard. Include your registered email and the specific record or data point your question refers to.
Email contact
Send a written privacy or data access request to our support email address listed in the contact section of your account page. Written requests allow us to track and document our response for your records.
Live chat during open hours
For faster answers on account data questions, open the live chat from inside your logged-in account. The chat team can confirm what is visible in your dashboard and direct you to the right request form for anything more detailed.
HOW WE PROTECT YOUR DATA
Our Approach to Data Security and Policy Compliance
Keeping your account data accurate and secure is an operational commitment, not just a policy statement. We apply session-level security on every login, and wallet-linked records — whether from bKash, Upay or Bank Transfer — are stored with access controls that restrict which internal processes can read them. If a security event affects your account data, we follow a defined notification process.
Cookie and session data
We use session cookies to keep your login stable while you navigate the account dashboard or lobby. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the account page loads.
Payment data retention
Transaction records for bKash, Upay and Bank Transfer deposits and withdrawals are retained for the period required under applicable financial and regulatory rules in eligible regions. After that period, records are deleted or anonymised.
Policy updates
When we update this privacy policy, the revised version is published on this page with a note of the change. Continuing to use your account after an update means you have had the opportunity to review the revised terms.
Who to contact for policy matters
For any formal data protection concern, direct your written request to our support team via the contact details in your account page. We will log your request and respond within the period allowed by applicable rules in your region.
PRIVACY QUESTIONS ANSWERED
Common Questions About Our Privacy Policy
These are the questions we receive most often about data handling, account records and your rights under this policy. If your question is not covered here, open a support request from your account dashboard.
What personal data does 11111bdt collect when I register?
We collect your name, email address, phone number and any identity verification details you provide during registration. Once you start transacting, we also record payment activity from bKash, Upay or Bank Transfer, along with session and device data generated during your visits.
Can I see all the data 11111bdt holds about my account?
Your account dashboard shows transaction history, login records and the contact details tied to your profile. For a more complete picture of what we hold, you can submit a formal data access request through our support channel. We will respond within the applicable timeframe for your region.
How long are my bKash and Upay transaction records kept?
We retain payment records for bKash, Upay and Bank Transfer for the period required under applicable financial regulations in the eligible region where your account is registered. After that retention period, records are deleted or anonymised according to our internal data lifecycle process.
Does 11111bdt share my data with third parties?
We share data only where necessary — for example, with payment processors when verifying a bKash or Upay transaction, or with service providers operating under confidentiality agreements. We do not sell personal data. Any sharing is limited to what the specific transaction or support request requires.
How do I correct wrong information in my account?
Contact our support team through the account dashboard, specify which detail needs correcting, and provide the accurate information. We verify your identity before making any change to a name, phone number or email address to protect against unauthorised alterations.
Does this privacy policy apply to me if I am in Bangladesh?
The rights and protections described in this policy apply subject to your local law and the eligible region in which your account is registered. We recommend checking whether access to this platform is permitted under the laws of your location before using it.
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